< Staff Engineer in AI, Twilio />

Nurul Khan

Nurul is a Staff Engineer in AI at Twilio, where he is shaping the future of customer AI. With 13 years of experience, he specializes in delivering AI-driven conversation intelligence for contact center applications. He is deeply focused on making AI offerings for call centers multilingual and enhancing customer insights. Passionate about LLMs, Agentic AI, and Conversational AI, he thrives on experimenting with new technologies to push the boundaries of AI in customer experiences.