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Next-Gen Tech for Next-Gen Banking
Tue, 22 April
Banking customers are evolving faster than ever, and to keep pace, technology must transform. The modern banking experience must become seamless, nearly invisible, while still upholding the highest security standards. Customers expect frictionless interactions, personalized services, and real-time decision-making, requiring banks to rethink their entire digital infrastructure.
Large financial institutions are reaping immense benefits from digitalization. The convergence of siloed structured and unstructured data enables deep customer insights, helping create tailored financial experiences. This shift is fueled by AI-driven analytics, real-time data processing, and intelligent automation, making banking not just transactional but context-aware.
However, this evolution is not just about adopting cutting-edge technology, it is about rethinking banking itself. Empathy-led innovation is now at the core, ensuring that technology aligns with the holistic needs of customers, rather than just optimizing legacy financial workflows.
Key Takeaways
- Invisible yet Secure Banking – Creating frictionless, personalized customer experiences without compromising on security.
- Context is King – The power of real-time data engineering to drive personalized financial services.
- From Traditional Banks to Tech-First Institutions – Why banks must operate as data-driven, AI-enabled enterprises.
- Customer-Centric Innovation – How hyper-personalization, automation, and AI are shaping next-gen banking.
- The Role of Empathy in FinTech – Moving beyond transactions to customer journey-driven financial services.
Target Audience
AI & Data Engineers building real-time, customer-centric financial ecosystems. Banking & FinTech Innovators exploring the intersection of finance and technology. Customer Experience & Strategy Leaders focusing on hyper-personalization in financial services. CIOs, CTOs, and Digital Transformation Leaders redefining banking infrastructure.
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About the speaker
Sirisha Voruganti
CEO and MD, Lloyds Technology Centre
Sirisha Voruganti, brings 33 years of global executive experience spanning research labs, product engineering, strategy, mergers and acquisitions, business development and consulting across public and private sectors. She is today the CEO and MD of Lloyds Technology Centre, one of UK’s leading Banks. Prior to that, she was Managing Director JP Morgan Chase, leading Architecture, Data and Digital for the Consumer Bank. She was the 1st woman MD of JP Morgan Chase in India. And before that, she was Executive Vice President of Architecture, Data and Technology Services for Mastercard and led Mastercard India as Chairman of the Mastercard India Board. She was their First Group Executive Leader in Technology outside the United Stated. During her tenure as the India head of Mastercard, Mastercard was chosen as one of the best places to work at.
Prior to this, she worked at Tech Mahindra Limited as a Distinguished Fellow, Senior Vice President and Head of Innovation, where she was awarded the Mahindra Innovation Award five years in a row, two National Telecom Awards, The Indian Express Group award for Innovation and many more. She started her career as a scientist with the Defence labs working on Prithvi and Nag missiles as well as India’s 1st indigenously built aircraft called Tejas. She also worked as a techpreneur for several years and holds board positions in a few companies.
Sirisha has a master’s degree in Microwave and Radar Engineering and holds patents in Cloud-Based Versatile System for Radiological Images. She also did an Executive Management Program from Harvard Business School. She is the recipient of Women in Technology Leadership award from NASSCOM in 2025.
